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General 

In addition to placing orders online, customers can also place orders by phone call, WhatsApp, and by visiting our beautiful boutique.
 
Order By Phone (Call & WhatsApp)
Place your order by calling our boutiques at +852 9614 0037 (Hong Kong Island), +852 5921 0706
or
by messaging customer service via WhatsApp at +852 9625 4482 during customer service hours (10am-7pm).
 
Simply provide us with the following information:
  • Product name, colour and size (if applicable)
  • Name and phone number of customer
  • Name and phone number of recipient
  • Delivery address, delivery date and preferred 3-hour time slot
  • Gift message card content (if any)
    Order In Person
    We welcome you to visit our stunning boutique located in the heart of Wan Chai and K11 MUSEA to check out our carefully curated selection of premium seasonal blooms imported from around the world. Grab & go bouquets are available too.

    Hong Kong Island Boutique

    Shop J, 2 Star Street, Wan Chai
    Tel: +852 9614 0037
    Open Daily 10:00am - 7:00pm

    Kowloon Boutique

    Shop B209, K11 MUSEA, Tsim Sha Tsui
    Tel: +852 5921 0706
    Open Daily 11:00am - 8:00pm 

    We provide delivery service within Hong Kong with fees specified below. Order by 2pm to enjoy same day delivery*.
     
    FOR ORDERS EQUAL TO OR ABOVE HK$780:

    Hong Kong Island delivery - FREE

    Kowloon delivery - FREE

    New Territories delivery - HK$100

    Remote & Special Permit Areas* delivery - HK$250

     

    FOR ORDERS BELOW HK$780:

    Hong Kong Island delivery - HK$80

    Kowloon delivery - HK$120

    New Territories delivery - HK$200

    Remote & Special Permit Areas* delivery - HK$350

     

    *Remote & Special Permit Areas

    Delivery service can be arranged to remote areas or require a special vehicle permit to access,  such as the Island District (Lamma Island, Lantau Island, Cheung Chau, etc). Please contact WhatsApp +852 9625 4482 or email cs@graceandfavourhk.com for availability before placing your order for special permit areas delivery.

    *Inclement Weather Delivery Policy (T8 or Black Rain or Above):

    Flower deliveries scheduled on the day will be delivered as soon as the T8/Black Rain signal has been removed; should the signal(s) remain in effect past 2pm, the flowers will be delivered on the next available day.

    *Valentine's Day, Mother's Day & Christmas Delivery Time:

    Due to the high volume of orders during these holidays, time slots selected will be tried at best effort. All the orders are guaranteed to be delivered between 10am – 7pm.

    We accept all major credit cards (Visa/MasterCard/American Express/UnionPay and etc.), PayMe, FPS, WeChat Pay, Alipay, and cash in stores.

    Our K11 MUSEA boutique accepts K dollars. 

    We specialize in and are happy to work with individuals or corporates to customize our product offerings for your special occasions.

    Please write to us at cs@graceandfavourhk.com or message us via WhatsApp at +852 9625 4482 to find out more.
     

    We can deliver with as little as 2-hour notice* depending on location and order type within Hong Kong. 

    Orders placed before 2pm automatically qualify for same day delivery.

    Same day deliveries are only guaranteed to be delivered by 7pm, and best efforts will be made to follow your selected time slot.

    Please note substitutions of certain flower materials due to availability may occur for urgent orders to ensure timely delivery. If substitutions are necessary, we will substitute with materials of similar aesthetics, style and equal or higher value. 

    For last-minute customized orders, please WhatsApp us at +852 9625 4482.

    *Subject to delivery schedule on the day.

    Orders placed via our website will be confirmed by an automated email.

    If you do not receive a confirmation email within a few minutes after placing your order, please double check your spam folder in case it has been routed there. You may need to mark us as a 'safe sender' to ensure all future emails are directed to your inbox.

    In the unlikely event that the issue persists, please contact our customer service team at +852 9625 4482 (via WhatsApp messages) or cs@graceandfavourhk.com (via email).

    Yes, we welcome customized orders. Customers can upgrade their selected styles to 18k white/rose/yellow gold and their own choice of gemstone

    You can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 to change the message, date and address no later than 24 hours before your chosen delivery date.

    You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate your request when possible.

    Cancellation requests need to be made no later than 48 hours before your chosen delivery time. Any cancellations requested by the customer will be subject to a 10% processing fee deduction if the cancellation is possible. If a shorter period of notice is given, we will only issue a refund if we have not started preparation of your order (including specific flower materials being ordered to prepare your order) at the time when notice is given.

    We are sorry that we cannot accept cancellations for Customized orders, and Next Day or Same Day orders. 

    At Grace & Favour, we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible.

    Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions.

    If substitutions do occur, we will use materials which are of similar aesthetics, and equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. 

    If the flowers do not meet our own high standards, we sincerely apologize and we will give you the choice of a free replacement at our next available delivery date, or a refund.

    Please note that you will need to contact us with a photo of the poor quality or damaged flowers within 48 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our customer service team so that we can help you.

    Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend, security guard post or leave at the door.

    Sometimes, due to some security policies imposed by certain residences, office buildings, and companies, our delivery personnel will not be allowed in or do not accept deliveries on the recipient's behalf, we will call the recipient to collect the flowers. 

    Our delivery waiting period is 15 minutes to ensure timely delivery for all orders, and the customers are responsible for providing the correct delivery information. If we are unable to reach the recipient or the sender, and are unable to leave the item at a secure location after the waiting period, our delivery team will mark the order as 'Failed Delivery.' Your order will be brought back to our boutique and we will contact you regarding a re-delivery (with fee) or a self-pick up arrangement.

    Please note that we will keep the item at our boutique for 72 hours after the original scheduled delivery time. 

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    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Subscriptions

    Pamper yourself with Grace & Favour's flower subscription or surprise a loved one with this ultimate floral gift.

    We are pleased to offer subscriptions across the Hong Kong metropolitan area, allowing you to experience the season's best flower varieties with each delivery. 

    1. CHOOSE YOUR FLOWER SUBSCRIPTION PLAN

    Select from our four flower subscription size options - Mini, Small, Medium, and Large- and we will source the freshest seasonal blooms directly from our trusted grower partners worldwide, allowing you to discover our extensive range of the highest quality flowers through a carefully curated bouquet.

    Subscriptions with a minimum of FOUR deliveries include one gorgeous complimentary vase.

    2. SELECT SUBSCRIPTION DURATION & FREQUENCY
    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep

    3. ENJOY YOUR FLOWERS
    Your flower delivery will arrive at your chosen frequency to the address of choice, making it easier than ever to enjoy them in your home or office, or to delight a loved one. 
    2. SELECT SUBSCRIPTION DURATION & FREQUENCY
    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.

    2. SELECT SUBSCRIPTION DURATION & FREQUENCY
    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.

    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep

    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep

    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep

    Enjoy weekly or bi-weekly flower deliveries from us.

    We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep

    Our florists will make sure to select the freshest flowers in season.

    Because seasonality and local preference is a major consideration, some modifications can be difficult to accommodate. However, when registering for your subscription, please note any allergies you / recipient may have as well as any pets.

    Up to you! We offer both pay-as-you-go subscription plans as well as prepaid plans at a discount.

    Yes, we will send a beautifully designed physical certificate via mail or an equivalent e-certificate via email (whichever you prefer). NOTE: If it is not indicated who the certificate is to be sent to, it will be sent to the sender’s address or email.

    Absolutely! When signing up for a gift subscription, you will be asked to fill out a form where a card message can be added. This card message will be displayed in all upcoming deliveries for the allotted frequency, unless you contact us with customized message for each delivery.

    Things change, we understand!

    You can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 during our business hours to amend, pause or cancel your existing subscription.

    Please kindly note that all changes need to be received at least 48 hours before the delivery date. 

    Please note that cancelled prepaid plans cannot be refunded; however, the remaining balance can be used towards other purchases at Grace & Favour.