常見問題
General
or
by messaging customer service via WhatsApp at +852 9625 4482 during customer service hours (10am-7pm).
- Product name, colour and size (if applicable)
- Name and phone number of customer
- Name and phone number of recipient
- Delivery address, delivery date and preferred 3-hour time slot
- Gift message card content (if any)
Hong Kong Island Boutique
Shop J, 2 Star Street, Wan Chai
Tel: +852 9614 0037
Open Daily 10:00am - 7:00pm
Kowloon Boutique
Shop B209, K11 MUSEA, Tsim Sha Tsui
Tel: +852 5921 0706
Open Daily 11:00am - 8:00pm
Hong Kong Island delivery - FREE
Kowloon delivery - FREE
New Territories delivery - HK$100
Remote & Special Permit Areas* delivery - HK$250
FOR ORDERS BELOW HK$780:
Hong Kong Island delivery - HK$80
Kowloon delivery - HK$120
New Territories delivery - HK$200
Remote & Special Permit Areas* delivery - HK$350
*Remote & Special Permit Areas
Delivery service can be arranged to remote areas or require a special vehicle permit to access, such as the Island District (Lamma Island, Lantau Island, Cheung Chau, etc). Please contact WhatsApp +852 9625 4482 or email cs@graceandfavourhk.com for availability before placing your order for special permit areas delivery.
*Inclement Weather Delivery Policy (T8 or Black Rain or Above):
Flower deliveries scheduled on the day will be delivered as soon as the T8/Black Rain signal has been removed; should the signal(s) remain in effect past 2pm, the flowers will be delivered on the next available day.
*Valentine's Day, Mother's Day & Christmas Delivery Time:
Due to the high volume of orders during these holidays, time slots selected will be tried at best effort. All the orders are guaranteed to be delivered between 10am – 7pm.
We accept all major credit cards (Visa/MasterCard/American Express/UnionPay and etc.), PayMe, FPS, WeChat Pay, Alipay, and cash in stores.
Our K11 MUSEA boutique accepts K dollars.
We specialize in and are happy to work with individuals or corporates to customize our product offerings for your special occasions.
We can deliver with as little as 2-hour notice* depending on location and order type within Hong Kong.
Orders placed before 5pm automatically qualify for same day delivery.
Same day deliveries are only guaranteed to be delivered by 7pm, and best efforts will be made to follow your selected time slot.
Please note substitutions of certain flower materials due to availability may occur for urgent orders to ensure timely delivery. If substitutions are necessary, we will substitute with materials of similar aesthetics, style and equal or higher value.
For last-minute customized orders, please WhatsApp us at +852 9625 4482.
*Subject to delivery schedule on the day.
Orders placed via our website will be confirmed by an automated email.
If you do not receive a confirmation email within a few minutes after placing your order, please double check your spam folder in case it has been routed there. You may need to mark us as a 'safe sender' to ensure all future emails are directed to your inbox.
In the unlikely event that the issue persists, please contact our customer service team at +852 9625 4482 (via WhatsApp messages) or cs@graceandfavourhk.com (via email).
Yes, we welcome customized orders. Customers can upgrade their selected styles to 18k white/rose/yellow gold and their own choice of gemstone
You can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 to change the message, date and address no later than 24 hours before your chosen delivery date.
You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate your request when possible.
Cancellation requests need to be made no later than 48 hours before your chosen delivery time. Any cancellations requested by the customer will be subject to a 10% processing fee deduction if the cancellation is possible. If a shorter period of notice is given, we will only issue a refund if we have not started preparation of your order (including specific flower materials being ordered to prepare your order) at the time when notice is given.
We are sorry that we cannot accept cancellations for Customized orders, and Next Day or Same Day orders.
At Grace & Favour, we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible.
Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions.
If substitutions do occur, we will use materials which are of similar aesthetics, and equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
If the flowers do not meet our own high standards, we sincerely apologize and we will give you the choice of a free replacement at our next available delivery date, or a refund.
Please note that you will need to contact us with a photo of the poor quality or damaged flowers within 48 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our customer service team so that we can help you.
Sometimes, due to some security policies imposed by certain residences, office buildings, and companies, our delivery personnel will not be allowed in or do not accept deliveries on the recipient's behalf, we will call the recipient to collect the flowers.
Please note that we will keep the item at our boutique for 72 hours after the original scheduled delivery time.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Subscriptions
Pamper yourself with Grace & Favour's flower subscription or surprise a loved one with this ultimate floral gift.
We are pleased to offer subscriptions across the Hong Kong metropolitan area, allowing you to experience the season's best flower varieties with each delivery.
1. CHOOSE YOUR FLOWER SUBSCRIPTION PLANSelect from our four flower subscription size options - Mini, Small, Medium, and Large- and we will source the freshest seasonal blooms directly from our trusted grower partners worldwide, allowing you to discover our extensive range of the highest quality flowers through a carefully curated bouquet.
Subscriptions with a minimum of FOUR deliveries include one gorgeous complimentary vase.
2. SELECT SUBSCRIPTION DURATION & FREQUENCYWe will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep.
Our florists will make sure to select the freshest flowers in season.
Because seasonality and local preference is a major consideration, some modifications can be difficult to accommodate. However, when registering for your subscription, please note any allergies you / recipient may have as well as any pets.
Up to you! We offer both pay-as-you-go subscription plans as well as prepaid plans at a discount.
Yes, we will send a beautifully designed physical certificate via mail or an equivalent e-certificate via email (whichever you prefer). NOTE: If it is not indicated who the certificate is to be sent to, it will be sent to the sender’s address or email.
Absolutely! When signing up for a gift subscription, you will be asked to fill out a form where a card message can be added. This card message will be displayed in all upcoming deliveries for the allotted frequency, unless you contact us with customized message for each delivery.
Things change, we understand!
You can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 during our business hours to amend, pause or cancel your existing subscription.
Please kindly note that all changes need to be received at least 48 hours before the delivery date.
Please note that cancelled prepaid plans cannot be refunded; however, the remaining balance can be used towards other purchases at Grace & Favour.