Once you have placed your order, you can contact our customer service team at cs@graceandfavourhk.com or  via WhatsApp at +852 9625 4482 to change the message, date and address, or cancel no later than 24 hours after the order is placed.

We cannot guarantee successful amendment or cancellation for Next Day or Same Day orders.

You may not be able to change the details if the items are already out for delivery, but we will always do our best to accommodate your request when possible.

Due to the nature of natural precious/semi-precious stones, every Grace & Favour jewel piece is one of its kind.

We can guarantee that you will receive the exact design as pictured and that the same type and size of natural precious/semi-precious stones will be used. 

Our jewels are made of 18k yellow/white/rose gold plated 925 sterling silver and genuine gemstones.

We also offer customization of the pieces with 18k gold.

Natural gemstones used in the jewels include zirconias, spinel, ruby, morganite, garnets (pyrope, almandine, rhodolite, spessartine and tsavorite), citrine, peridot, diopside, emerald, apatite, topaz, tourmaline, sapphire, tanzanite, amethyst, opal, moonstone, as well as fresh/salt water pearls.

We promise to use genuine natural gemstones in our jewels because we believe in having timeless, classic, and high quality jewellery which can be kept for a long time. 

Almost all of our gemstones used are completely natural, with few exceptions such as ruby: due to its rare quality and high value, the ones we use in our pieces were treated using a widely adopted heat technique to provide enhanced colors while keeping the beauty affordable. (Find out more here: https://www.gia.edu/ruby)

We do not use synthetic gemstones.

Our jewels are carefully handcrafted by our experienced gemstone experts. All of our stones are hand-set. Surface treatments are used to allow our jewels to stay in their best condition. However, shocks, abrasive products and inappropriate use can deteriorate the quality of the jewels.

We guarantee our jewels for 1 year, whatever their use is. This warranty is applicable on every product, as long as the original receipt is kept. During this warranty period, we offer complimentary repair services.

After the expiry of 1-year warranty, we still offer repair services with a small fee. The out-of-warranty repairs include the repair, the verification of the gemstone setting, weld control and polishing, as well as a new 6-month warranty.

Jewel and Home+ products purchased on our website may be returned/exchanged to us either by mail or by drop off at our boutique, within seven days from the date of receipt*.

*We will only accept products unworn, unused and undamaged, and accompanied by the original packaging and receipt. All the personalized products cannot be returned or exchanged.

Yes, we welcome customized orders. Customers can upgrade their selected styles to 18k white/rose/yellow gold and their own choice of gemstones.

Once you have placed your order, you can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 to change the message, date and address no later than 24 hours before your chosen delivery date.

You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate your request when possible.

You can also contact our customer service team to cancel no later than 48 hours before your chosen delivery time. Any cancellations requested by the customer will be subject to a 10% processing fee deduction if the cancellation is possible. If a shorter period of notice is given, we will only issue a refund if we have not started preparation of your order (including specific flower materials being ordered to prepare your order) at the time when notice is given. We are sorry to inform that we cannot accept cancellations  for Next Day or Same Day orders.

At Grace & Favour, we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible.

Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

If the flowers do not meet our own high standards, we sincerely apologize and we will give you the choice of a free replacement at our next available delivery date, or a refund.

Please note that you will need to contact us with a photo of the poor quality or damaged flowers within 48 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our customer service team so that we can help you.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Pamper yourself with Grace & Favour's flower subscription or surprise a loved one with this ultimate floral gift.

We are pleased to offer subscriptions across the Hong Kong metropolitan area, allowing you to experience the season's best flower varieties with each delivery. 

Select from our four flower subscription size options - Mini, Small, Medium, and Large- and we will source the freshest seasonal blooms directly from our trusted grower partners worldwide, allowing you to discover our extensive range of the highest quality flowers through a carefully curated bouquet.

Subscriptions with a minimum of FOUR deliveries include one gorgeous complimentary vase.

We will take care of the rest and will deliver the seasons’ freshest blooms directly to your doorstep. 

Our florists will make sure to select the freshest flowers in season.

Because seasonality and local preference is a major consideration, some modifications can be difficult to accommodate. However, when registering for your subscription, please note any allergies you / recipient may have as well as any pets.

Up to you! We offer both pay-as-you-go subscription plans as well as prepaid plans at a discount.

Yes, we will send a beautifully designed physical certificate via mail or an equivalent e-certificate via email (whichever you prefer). NOTE: If it is not indicated who the certificate is to be sent to, it will be sent to the sender’s address or email.

Absolutely! When signing up for a gift subscription, you will be asked to fill out a form where a card message can be added. This card message will be displayed in all upcoming deliveries for the allotted frequency, unless you contact us with customized message for each delivery.

Things change, we understand!

You can contact our customer service team at cs@graceandfavourhk.com or via WhatsApp at +852 9625 4482 during our business hours to amend, pause or cancel your existing subscription.

Please kindly note that all changes need to be received at least 48 hours before the delivery date. 

Please note that cancelled prepaid plans cannot be refunded; however, the remaining balance can be used towards other purchases at Grace & Favour.