Frequently Asked Questions


Enjoy a hassle-free shopping experience by browsing the variety of styles available and placing your order directly online.


Contact us via WhatsApp at +852 9625 4482. Daily customer service hours is from 10am to 7pm. If you have any questions, inquiries or customisation requests, please do not hesitate to contact us by WhatsApp.


We cordially welcome you to visit our picturesque boutiques conveniently located in Sai Ying Pun and K11 MUSEA to check out our carefully curated selection of premium seasonal blooms imported from around the world.

*Grab & go bouquets are only available in store.

Hong Kong Island Boutique

Shop 02, Kwan Yick Building Phase 3
158A Connaught Road West
Sai Ying Pun

Tel: +852 9614 0037
Open Daily 10am - 7pm 

Kowloon Boutique

Shop B209, K11 MUSEA
18 Salisbury Road
Tsim Sha Tsui

Tel: +852 5921 0706
Open Daily 11am - 8pm 


We accept all major credit cards (VISA, MasterCard, American Express and UnionPay), WeChat Pay, Alipay, Alipay HK, FPS, PayMe and bank transfer.


We accept all the above, plus debit card, cash and K Dollar.

*K Dollar can only be used at K11 MUSEA store.

We provide delivery service in Hong Kong with fees specified below. Order by 5pm to enjoy same day delivery.

We have delivery time slots daily: 10am-1pm, 1pm-4pm, 4pm-7pm and 7pm-9pm. Your order will be delivered within the time slot selected.

If there is any special instruction for delivery, please fill in order note in cart page or contact us via WhatsApp.


Order value HK$980 and above delivery:
  • Hong Kong Island: FREE
  • Kowloon: FREE
  • New Territories: HK$150
  • Remote & Special Permit Areas*: HK$380
Order value below HK$980 delivery:
  • Hong Kong Island: HK$100
  • Kowloon: HK$120
  • New Territories: HK$250
  • Remote & Special Permit Areas*: HK$480


*Remote & Special Permit Areas:

Areas which require a special vehicle permit to access such as The Islands District (Airport, Tung Chung, Discovery Bay, Mui Wo, Asia World Expo and etc.) Please contact WhatsApp +852 9625 4482 or email for availability before placing your order for special permit areas delivery.

Yes, orders placed before 5pm automatically qualify for same day delivery.

We have delivery time slots daily: 10am-1pm, 1pm-4pm, 4pm-7pm and 7pm-9pm. Your order will be delivered within the time slot selected.

*Please note substitution of certain flower materials due to availability may occur for urgent orders to ensure timely delivery. If substitutions are necessary, we will substitute with flowers of similar aesthetics, and of equal or higher value. 

Yes, we specialise in and are happy to work with individuals and corporates to customise our product offerings for your special occasion or event.

Please contact us via WhatsApp at +852 9625 4482 or email us at

Yes, our team of internationally certified florists specialise in and are happy to work with individuals and corporates to decorate events and venues.

Please contact us via WhatsApp at +852 9625 4482 or email us at

Orders placed online will be confirmed by an automated email.

If you do not receive such confirmation email within a few minutes after placing your order, please double check your spam folder.

In the unlikely event that the issue persists, please contact us via WhatsApp at +852 9625 4482 or email

You can contact us via WhatsApp at +852 9625 4482 or email to amend the details of your order no later than 24 hours before your chosen delivery/pick up time.

You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate whenever possible.

Cancellation requests need to be made no later than 48 hours before your chosen delivery/pick up time. Any cancellations requested by the customer will be subject to a 10% processing fee deduction if such cancellation is possible. If a shorter period of notice is given, a refund will be issued only if we have not started the preparation of your order (including specific flower materials being ordered to prepare your order) at the time when notice is given.

We are sorry that we cannot accept cancellations for customised orders.

Due to the nature of flowers and plants, we cannot guarantee to provide designs/products that are "exactly the same". Just like there are no flowers exactly the same in nature, the shape and form of them will vary; even the same styled bouquets made by the same florist may vary slightly due to seasonality and etc.

Therefore, each of our flower products are unique and slightly different, as they are individually crafted from the best blooms daily. We may use seasonal flowers and foliage which will differ slightly from the ones pictured but will be of the same color and aesthetics, with equal or greater value.

If you have a specific request, please get in touch with us and we will make our best effort to accommodate.

Should the recipient be unavailable at the time of delivery, we will pass your order to a receptionist, colleague, family member, friend, security guard post or leave at the door.

Our delivery waiting period is 15 minutes to ensure timely delivery for all orders, and the customers are responsible for providing the correct delivery information. If we are unable to reach the recipient or the sender, and are unable to leave the order at a secure location after the waiting period, our delivery team will mark the order as "Failed Delivery" - your order will be brought back to our store and we will contact you regarding a re-delivery (with fee) or a self-pick up (free) arrangement. Please note that we will keep the order at our store for up to 72 hours after the original scheduled delivery time. 

After preparation, each of our order has to pass an internal 4-eye check in order to make sure it fits inline with Grace & Favour HK's high quality standards.

However, on the very rare occasion that the flowers are of subpar quality or damaged during delivery, please contact us via WhatsApp at +852 9625 4482 or email us at with a photo of the flowers within 48 hours of receipt in order to be eligible for a refund or a free replacement at our next available delivery time slot.