退款政策

Blooms & Greens

If the blooms or greens you ordered are not fresh when received, we sincerely apologize and we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to contact us with a photo of the poor quality or damaged blooms/greens within 48 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our customer service team at cs@graceandfavourhk.com so that we can help you.   

Gifts

Gifts purchased on our website may be returned/exchanged to us either by mail or drop off at our boutique, within seven days from the date of receipt. Please note that we will only accept products unworn, unused and undamaged, and accompanied by the original packaging and receipt. Please contact us at cs@graceandfavourhk.com before mailing back the products. All the personalized products cannot be returned or exchanged.

Damages/Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.